We are excited to announce an opportunity for a Call Center Specialist to join our dynamic team! This position is perfect for someone who is customer-focused, eager to learn, and ready to play a critical role in our customer service operations.

Based in the heart of London, our company thrives on providing exceptional customer experiences. We are looking for a motivated individual who is passionate about solving problems and building strong customer relationships.

Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with their inquiries, issues, and support requests effectively.
• Provide accurate and comprehensive information about company products and services.
• Document customer interactions and transactions, detailing inquiries, issues, and actions taken.
• Escalate unresolved issues to the appropriate departments or personnel.
• Achieve performance targets and KPIs set by the management.
• Participate in training sessions to stay updated on product knowledge and processes.

Why You Should Join Us:

• Competitive salary and incentive programmes.
• Comprehensive training and development programmes.
• Opportunities for growth and career progression within the company.
• Collaborative and supportive work environment.
• Health and wellness benefits.
• Flexible working arrangements.

Ideal Candidate Profile:

• High school diploma or equivalent; a degree in any discipline is a plus.
• Previous experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using call center software and CRM tools.
• Fluency in English, both written and spoken; knowledge of additional languages is a plus.
• Ability to work flexibly, including evenings and weekends if required.

How to Apply:

Are you ready to elevate your career and make a significant impact on our customer service team? We invite you to apply! Please submit your CV and a cover letter outlining your relevant experiences and why you are the perfect fit for this role. Apply now and start your journey as a Call Center Specialist with us.

Join our innovative team in London and help us deliver exceptional customer service experiences! We look forward to welcoming you aboard.